Terms from 1st Line Support

Support when you need IT

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If you use this site/service you accept the following:-

Where possible, you will allow the operator to take control of your machine, to aid you. You may disconnect at anytime, but work will still be chargeable, so you may as well allow 1st Line Support (1ls) to finish the work.

We use the following software to aid in working on your machine, where possible it is removed from your machine on completion of the job and payment:-


Pay the bill if you are happy with the work on receipt, please notify by email compliants if you are un-happy with the service you have had.

If you call out, 1st Line Support and you have offered the work out to another service provider, you will be charged a attendance call-out fee of £30.

With the new GDPR, we may hold information in relation to you:-
Work done
Purchase of goods via Paypal Express, who will provide us with your Name and Address, we will then provide our supplier Spire Technologies Ltd your details (Name and Address) for delivery, these in turn will be pasted to DPD, once this process is complete, we will provide you your DPD tracking code.

Refunds:- Refunds less the fee charged by PayPal, will be refunded if the goods are not delivered correctly or the goods are returned and found to be defective.
We will not accept payments from Libra.

Please note, we do not hold or keep any financial information about you other than payments made to us.


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1st Line Support
Work: 1 Whitmoor House, 958 Castle Lane East
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