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Scott said on the

Sony Xperia Z no mic

Hi, My microphone has stopped working. I have also tried to factory reset but that says settings have stopped. Any suggestions? Scott
1st Line Supports Forum

Jon Tucker on the 4/9/2017 said :
Hi Scott,
I would suggest to try and switch the phone in to Safe Mode and see if the phone, still has a problem.
Hold down the Power button and when you see Power Off click and hold this for a few seconds, the Safe Mode option should become available.
Please let me know how you get on.

Scott on the 04/09/2017 said :
Yes, the mic is working in safe mode, and the factory reset.

Thank you, so much

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