1st Line Support's blog from 1st Line Support

blog @ 1ls.co.uk (Jon Tucker) said on the Tue, 2015-03-31 15:39:00

dot everyone and getting your facts straight

As a computer consultant, I watch the Dimbleby Lecture, with Baroness Martha Lane-Fox last night. She hit upon some key areas that should and need to be addressed within the UK today, when it comes to computers and technology.

But, you have to be careful where you get your information from. One of my clients, had a telephone system installed recently. They had not used all the facilities until recently, when problems started to occur. I met the engineer involved, who could only really, keep saying that he had 15 years experience and putting thousands of these systems in all over the place. It had to be a line fault, not his equipment. The resolution was to remove the ADSL line from the PBX system.

Then again another computer engineer today, who saw the problem, decided it was hardware faults on the equipment and started doing memory checks on the machines! The machines had crashed out due to the wireless disappearing (due to the PBX system being connected) and needed Office repair running to clear up the mess.

The main problem with the above case is, that these people, did not look at all the facts, before starting to try to fix the problems, they could see.

The fear I have is 'dot everyone' could be a great idea, but you have to be very careful as to where information is from and how you interrupt it.

BT have asked me to report the telephone engineer to Oftel, so I am have all facts check at source, by the manufacturers, before proceeding.





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