Terms from 1st Line Support


Support when you need IT

If you use this site/service you accept the following:-

Where possible, you will allow the operator to take control of your machine, to aid you. You may disconnect at anytime, but work will still be chargeable, so you may as well allow 1st Line Support to finish the work.

We use the following software to aid in working on your machine, where possible it is removed from your machine on completion of the job and payment:-

UltraVNC
MalWareBytes

Pay the bill if you are happy with the work on receipt, please notify by email complaints if you are un-happy with the service you have had.

If you call out, 1st Line Support and you have offered the work out to another service provider, you will be charged a attendance call-out fee of £30.



With the new GDPR, we may hold information in relation to you:-
Name
Address
Telephone
Email
Work done
or
Purchase of goods via Paypal, who will provide us with your Name and Address, we will then provide our supplier Target Components your details (Name and Address) for delivery, these in turn will be pasted to DPD, once this process is complete, we will provide you your DPD tracking code.

Please notice, we do not hold or keep any financial information about you other than payments made to us.




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1st Line Support
Work: 44 Douglas Mews Bournemouth Do BH6 5BE UK Work +44-781-258-7233 Email: 1st Line Support
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