If you run your company
and get involved with computer problems, your
probably, not doing the business you should. This is where 1st Line
Support comes in, to offer a real helping hand. We can help
and advise how to get your systems operational.
data is safe with us, for all our clients included within the contract,
is a secondary backup, which we take and store on our servers. It is
usually easier for us to remotely return the file(s) from our system
than from most tape backup systems.
can provide help to each of your staff, helping them get the most out
of the computer system. We provide help to your integration with other
systems. Even work with you hand-in-hand to develop new systems, as
possible most problems can be handled remotely, this saves call-out
fee's and the time involved for traveling. Each clients system will
have access to the 1st Line Support Intranet, where incidents can be
logged and checked. Monthly reports are provided so that trends can be
seen when problems occur regularly.
also get 1 hour per machine of 1st Line Support time during a month.
This is used partly to run updates on our system, usually overnight.
remainder wail be available to be used to train staff, develop systems
and administer your system and it's development.
a Troubleshooter to resolve an issue on your system? One off calls, to
resolve issues at half day rate, £250
If you require installation
follow the link
note cheque payments incur a £5 fee.
Fixed rate £80 per hour on-site Free call-out in BH
area, otherwise call-out fee from £30 per hour of travel
Remote support £60 per hour, charged at 15 minute intervals
(This may include solving you problem purely by phone).
Contracts based on £35 per workstation, £70 per
server per month, free full support and one hour per month per machine
of project development time. We also provide secondary backup, so we
ensure there is ore than one backup of your system.
Installation Service, 1st Line Support. The Computer Man, driver database, installing, installations, roll out, roll-out, computer installation service
IT Infrastructure Solutions
We provide long term solutions to your IT infrastructure, some of ours systems are nearly 25 years old
Apple, OSX, OS X, OS9, OS 9, Remote support, Macintosh, ipod, iphone,, tablet, BSD, behind the scenes
Virtualization from 1st Line Support
From Microsoft, Apple or Linux servers, we support them all, from single to multi-domain infrastructure, we are here to help
1st Line Support
10 York Place
Email:support @ 1ls.co.uk