blog @ 1ls.co.uk (Jon Tucker) said on the Tue, 2012-08-07 10:08:19
We can provide help and support wherever you are. So long as you have access to the internet or even just a phone, we can help with any technical problem that you may have.
We have clients in Dubai and Australia, but will possibly never actually meet them, but they benefit from having good technical support, knowledge and understanding.
In fact, nine times out of ten, even if the machine is in front of us we will still prefer to use remote support technology, to resolve problems, since it is quicker and easier to resolve issues on Windows, Mac and Linux products, whilst having full access to the internet, to look things up.
We provide three levels of support, based on your requirements, Home Computer Support
for those at home.
Small Business/Home Office Computer Support
, for those who have small businesses or a small shop.
Then we have the Business Computer Support
package, which is designed for the heavy business user, ensuring their day runs smoothly, most problems are resolved overnight to save time and money.
Remote support also increases you personal security, not having strange computer people milling around your house/office and your computer. During remote support you can watch and if you do not like something that we do, stop us. If an engineer is at your house, how do you know what they are really doing?
1st Line Support
44 Douglas Mews
Email:support @ 1ls.co.uk